Plumbing, heating & AC
Plumbing and heating with a clear head
Servicing, breakdowns, bathroom renovations: you're under a washbasin and the phone rings. craftflowOS picks up, plans with your team and records what was done.
What helps you most
“Schulz heating, circulation pump replaced, system bled, pressure is fine. Servicing again next year.”
Sound familiar?
“The heating breaks down and I'm lying under a washbasin.”
How craftflowOS helpscraftflowOS answers the phone, takes down the request and lets you know. You call back when you're out again.
“Servicing, customer calls, new builds: who goes where tomorrow?”
How craftflowOS helpsAll appointments are in the shared calendar. Your team sees where to go without you phoning around.
“How long a boiler swap really took, I only know roughly.”
How craftflowOS helpsYour team clocks in on the project. You see the actual hours and know how long such a swap took when you write the next quote.
Just say it into your phone
craftflowOS turns it into a report and attaches it to the project. You skim it and correct what's wrong.
“Schulz heating, circulation pump replaced, system bled, pressure is fine. Servicing again next year.”
- Circulation pump replaceddone
- System bleddone
- System pressure checked1.6 bar
A day with craftflowOS
From the first job of the morning to the end of the day: this is how a working day runs when craftflowOS is along. You talk, craftflowOS writes it down.
- Morning
Call answered
You are under the washbasin and the phone rings. craftflowOS picks up, takes the request and lets you know afterwards.
AI phone assistant - Late morning
Round is set
Appointments and trips of your team are in the shared calendar. No more phoning around to find out who goes where.
Calendar & team - Midday
Bathroom recorded
A photo of the bathroom and a short note on what comes out and what goes in. The quote draft comes from your catalogue.
Quote by photo - Afternoon
Service dictated
Pump replaced, system bled: you say it, craftflowOS writes the report and attaches it to the project.
Job site documentation - End of day
Invoice written
The invoice is built from the project data and goes out by e-mail as a PDF. You see what has been paid.
Invoices & reminders
In depth
What counts in a plumbing and heating business between servicing, emergencies and quotes
Service contracts and recurring appointments
A service contract is the promise to come back regularly. For the business it means work you can plan across the whole year, loyal customers and less need to win new ones. For the customer it means he does not have to think about it. That only works if the next appointment never slips through. Typical stumbling blocks are systems nobody keeps an eye on, appointments that pile up in the heating season, and customers who were never told in advance. It helps to keep every service as a fixed entry, with the system, a contact person and access. In the shared calendar of craftflowOS your team sees its appointments, reminders go out automatically, and customers book free slots themselves.
Calendar & teamEmergency calls on the phone
A burst pipe or a failed heating system in the middle of winter is an emergency for the customer, and he calls the first business that picks up. Anyone lying under a washbasin cannot answer. It is therefore good when every call is taken and you do not have to guess afterwards. Four things matter: who is calling, where is the problem, what is leaking or has failed, and how do you reach the caller again? With these details you decide whether to drive out right away, send a colleague or offer an appointment the next day. The AI phone assistant of craftflowOS takes down the request. You find the summary and transcript in your inbox.
AI phone assistantReplacing a heating system: advice and quotes with options
When a heating system is replaced, the customer rarely wants just a device, he wants a decision. He asks what suits his house, what it means in running it and what happens if he chooses something else. That is why a quote with options works well: one solution that keeps as much of the existing system as possible, and one that changes more. On site, what you see counts: the installation room, the pipes, the condition of the radiators, space for a storage tank. If you record this with photos, you can compare calmly later. With Quote by photo you briefly describe for each option what should be done. You get a draft with line items from your catalog, which you check and change.
Quote by photoWhat helps you every day
The functions that fit your trade best. Each one has its own page.
- AI phone assistantNo more missed calls, even when you are standing at the boiler.See the function
- Calendar & teamThe calendar shows who is where and when. Customers book free slots themselves.See the function
- Quote by photoTake a photo, say what needs doing, and the quote draft is ready.See the function
- Time trackingActual hours per project, no paper slips, with an export for payroll.See the function
Fair pricing, no catch
Start small and add what you need. Cancel monthly if you pay monthly.
Several fitters on the road? The Team plan brings scheduling and time tracking for your team.
At launch: try free for 30 daysAt launch: try free for 30 days, no setup fee. All prices excl. VAT.
See all plansStarter
For getting startedfrom€19per month
- Quotes & invoices
- E-invoicing & GoBD
- Calendar, customers & projects
Team
For small teamsfrom€149per month
- All AI features
- Job scheduling & time tracking for the team
- App for every fitter
Questions from the workshop
What happens if nobody picks up during an emergency?
craftflowOS answers the call and records what it is about and how to reach the caller. Transcript and summary land in your inbox, and a request is created if needed.
Does the app work in the boiler room?
Yes, for the essentials: you can save appointments, site documentation and quote drafts even without signal. They are sent as soon as your phone has a connection again.
Does the invoice come from the service data?
The invoice is built from your project data and goes out by e-mail as a PDF with your own letterhead. E-invoicing and GoBD compliance come with every plan.
How does my team work with it?
Appointments and availabilities are in the shared calendar, reminders go out automatically. Everyone who works with you gets their own access, and you can book additional seats at any time.
Where is the customer data stored?
Your data is stored on servers in Germany and processed in line with GDPR. The app only uses camera and microphone for photos and speech, and in your system settings you decide what it may do.
Still have a question about setting up or using craftflowOS day to day? The help centre has answers, and you can write to us directly. Go to help
Related trades
Businesses often work hand in hand. See how craftflowOS helps in the neighbouring trades.
Electrical
Quote from the job site, documentation by dictation, invoice from the project.
Energy consulting
Clients, appointments and documentation in one place.
Construction & shell building
Documentation, hours and appointments per site.
Fewer calls, fewer slips of paper, more heating
craftflowOS does the paperwork, you stay with your work.